Privacy Policy

1. Introduction

This Privacy Policy describes how TeamO Digital Solutions ("TDS", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use the TDS Online Training Platform ("Platform"). By using the Platform, you agree to the practices described in this policy.

This policy applies to all users of the Platform, including students, instructors, and visitors.

2. Data We Collect

We collect the following categories of information:

Information you provide directly:

• Account information: Full name, email address, and password when you register
• Profile information: Profile picture, phone number, and biography (optional)
• Payment information: Billing details when enrolling in paid courses (processed securely by our payment partners — we do not store card numbers)
• Scholarship applications: Information you provide when applying for a course scholarship
• Project submissions: Work you submit as part of course assessments
• Communications: Messages you send to us via our contact form or email

Information collected automatically:

• Usage data: Lessons viewed, quizzes attempted, progress percentages, and time spent on the platform
• Device information: Browser type, operating system, and IP address
• Cookies and session data: Used to keep you logged in and remember your preferences (see Section 5)

3. How We Use Your Data

We use the information we collect to:

• Create and manage your account
• Provide access to courses and track your learning progress
• Process payments and issue receipts
• Issue and verify certificates of completion
• Send important account and course notifications (e.g., enrollment confirmations, new course alerts)
• Respond to your support enquiries and feedback
• Improve our platform, courses, and services
• Detect and prevent fraudulent activity or abuse
• Comply with applicable legal obligations

We will only send you marketing or promotional emails if you have opted in. You can unsubscribe at any time.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Payment processors (e.g., Paystack, Flutterwave) to process course payments securely
• Email service providers to deliver transactional and notification emails
• Instructors: Course instructors may see your name and progress within their own courses
• Legal authorities: Where required by Nigerian law or a valid court order

All third-party service providers are required to handle your data in accordance with applicable data protection laws.

5. Cookies

We use cookies and similar technologies to:

• Session cookies: Keep you authenticated during your visit
• Preference cookies: Remember your settings and language preferences
• Analytics cookies: Understand how the Platform is used so we can improve it

You can control cookie settings through your browser. Disabling cookies may affect your ability to log in and use certain platform features.

6. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide our services. Specifically:

• Account data is retained until you request deletion
• Course progress and completion records are kept indefinitely to support certificate verification
• Payment records are retained for 7 years as required by financial regulations

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information via your profile settings
• Deletion: Request deletion of your account and associated personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to the processing of your data for marketing purposes

To exercise any of these rights, contact us at info@teamodigitalsolutions.com. We will respond within 14 working days.

8. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information, including:

• Password hashing using industry-standard algorithms (bcrypt)
• HTTPS encryption for all data transmitted to and from the Platform
• Access controls limiting who can view your data within our organisation
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to log out of shared devices.

9. Children's Privacy

Our Platform is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has registered on our platform, please contact us immediately at info@teamodigitalsolutions.com and we will promptly delete the account.

10. Third-Party Links

Our Platform may contain links to third-party websites, including the main TeamO Digital Solutions website (teamodigitalsolutions.com). We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify registered users by email or by displaying a prominent notice on the Platform. The date at the top of this page indicates when the policy was last revised.

Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Controller:

• TeamO Digital Solutions
• info@teamodigitalsolutions.com
• +234 814 446 6160
• Plot 40, Rasco Close, Sasa, Ibadan, Oyo State, Nigeria

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